zpic

Refund and Billing Policy

Last updated

Refund & Billing Policy

LAST UPDATED: OCTOBER 2026

At zPic LLC ("zPic", "we", "us"), we strive to deliver reliable generative AI image and video tools. Because our services involve real-time cloud computing, GPU processing allocations, and immediate digital asset delivery, we maintain a clear and transparent Refund and Billing Policy.

All payment processing and merchant services for zPic are facilitated by our authorized payment providers. Card payments are handled by our card processor; cryptocurrency payments are handled by NOWPayments.

1. General Policy on Digital Goods & Credits

  • Rendered Services & Used Credits: Due to the direct operational server and GPU costs associated with generating artificial intelligence media, all purchases of generation credits, token bundles, or on-demand rendering tasks are non-refundable once the generation process has begun or credits have been spent.

  • Unused Credit Packs: If you purchase a one-time credit/token bundle and have not used any portion of the credits, you may request a full refund within seven (7) calendar days of the initial transaction date. Once any credits from that pack are consumed, the purchase becomes non-refundable.

  • Cryptocurrency Payments: Credit packs paid for in cryptocurrency are offered at a discount from the list price. The invoiced amount must be sent in full before the payment page's timer expires. A payment that is short of the invoiced amount, arrives after the invoice has expired, or is sent in a different coin than the one selected is not credited automatically; contact support with your purchase ID and we will apply the received value as credits or make other arrangements. Network and exchange fees are borne by the payer.

2. Subscription Plans & Recurring Billing

  • Automatic Renewal: Subscription plans automatically renew at the end of each billing cycle (e.g., monthly) at the standard agreed-upon rate until you cancel.
  • Cancellation Anytime: You may cancel your subscription at any time without penalty. When you cancel, you will retain access to your membership tier and any associated allowances until the end of your current prepaid billing cycle.
  • Prior Renewal Charges: Cancellations prevent future recurring billing charges. We do not provide prorated refunds for mid-billing-cycle cancellations or for prior months of service where platform access was provisioned.

3. Technical Malfunctions & Platform Errors

We stand behind the operational integrity of our tools. You are entitled to a full credit replacement or transaction refund under the following circumstances:

  1. System Rendering Errors: If the platform fails to deliver your generation due to an internal server timeout, infrastructure downtime, or software glitch, and your credit balance was deducted.
  2. Duplicate Billing: If a technical error causes your card to be charged multiple times for a single checkout transaction.

Note: Dissatisfaction with the creative output of an AI prompt (e.g., unexpected visual style or composition inherent to generative machine learning) does not constitute a platform failure.

4. How to Request a Refund

If you experience a technical error or believe you were billed in error, you may initiate a review through either of the following channels:

  • Direct with zPic Support
    Email our billing team at support@zpic.ai with:
    • Your account email address;
    • Transaction ID / Order ID;
    • Date and amount of the charge;
    • A brief explanation (and generation task ID or screenshot, if reporting a server crash).
      Our support team typically responds within 24 to 48 business hours.

5. Refund Processing Timelines

Approved refunds of card purchases are remitted solely to the original card used during checkout. Refunds cannot be issued via alternative cards, checks, or cash. Once issued by our payment processor, funds typically post to your financial institution within 5 to 10 business days, depending on your bank's processing schedule.

Because on-chain transactions cannot be reversed, approved refunds of cryptocurrency purchases are issued as zPic credits equal to the purchase's credit value. Where that is not possible, we may at our discretion refund in cryptocurrency to a wallet address you provide, at the USD value of the original purchase as of the refund date, less network fees.

6. Chargeback Prevention

We encourage users to reach out to zPic support before initiating a payment dispute with their card-issuing bank. Most billing issues, cancellation requests, or technical errors can be resolved immediately without filing a bank claim. Users who initiate fraudulent or bad-faith chargebacks may have their accounts suspended and be precluded from future use of zPic services.